Robbins

Parking management services backed by experience & integrity

Our goal is to become a strategic partner to each of our clients, delivering superior, boutique parking management services tailored to meet their goals.

Tailored Service

A higher standard of parking management

We have a proven track record of delivering exceptional parking operations utilizing industry best practices, proven methodologies, and state-of-the-art equipment and technologies to create frictionless and streamlined operations, boost net income, and enhance user satisfaction.

Our clients can be assured that we will always look after their interests, providing exemplary customer service while maximizing long-term value to their property. Many parking companies over-promise, then under-deliver. We are industry leaders because we genuinely care, we always deliver, and we never take our place for granted.

Industries & Operations Overview

Parking operations and facilities

Our exceptionally knowledgeable management team boasts stability, capability, and a combined parking management experience of over 200 years, along with practical insight into all types of parking operations and facilities. This expertise enables us to anticipate and address the nuances, complications, stakeholders, and opportunities associated with each parking operation.

  • Commercial properties, Class A office buildings
  • Residential properties
  • Retail, shopping centres, mixed-use projects
  • Hospitals, healthcare facilities
  • Hotels, restaurants, and theatres
  • Municipalities
  • Universities and colleges

Facility types

Types of parking facilities we manage

Surface lots, parkades, off-street, on-street, attendant, special event parking. 

operations methodologies

How our parking systems operate

Pay-and-display, pay-by-plate, pay-by-space, self-park, pay-on-foot, mobile payment apps, permit parking, attendant.

User types

Who we serve across each facility

Tenants, shoppers, residents, patients, visitors, staff, students, office, transient, monthly.

Services

Parking management services

With our internationally experienced management team, depth of staff, innovative initiatives, robust revenue security systems, local knowledge, and dedication to service – all supported by our hands-on management style – we provide our clients with a level of service beyond that of other parking management companies. We do not make this claim lightly, and we work every day to ensure it remains true.

Technology

We design systems, provide and install equipment, and perform software integration to optimize parking operations across diverse facilities to meet any of our clients’ specific needs. We have decades of experience with a wide variety of parking equipment and systems, including: VenTek, TIBA, T2, Skidata, Tempest, Gentec, VERT, Safety Culture, Offstreet, ParkMobile, ZipBy, HONK, paybyphone, HotSpot, Parker Technology, Moneris, and many more.

  • Parking Access and Revenue Control Systems (PARCS) 
  • Monitoring, intercom, remote monitoring
  • Mobile payment apps
  • Enforcement equipment and LPR vehicles
  • Online reservation systems
  • Mobile and static Licence Plate Recognition (LPR) systems

Enforcement & Patrol 

We operate fair and flexible parking enforcement. Through our work with various municipal, educational, health care, and commercial operations, we recognize the sensitivity involved in enforcement and understand the balance between compliance and customer service. Key to our success is working with our clients to develop a tailored approach in how enforcement is conducted in our clients’ operations.

We patrol using our fleet of License Plate Recognition (LPR) vehicles, supplemented by the mobile app VERT, which communicates in real-time with our Parking Enforcement and Ticketing Software (PEATS), pay stations, and mobile payment apps.

Our patrollers are trained to be courteous, helpful, and solution-oriented. They serve as ambassadors in our parking facilities, assisting guests and resolving issues with professionalism and care.

In-House Appeals & Collections

We maintain a dedicated, full-service appeals and collections department based in our Victoria office. By handling appeals in-house, we are able to provide rigorous staff training, close oversight, and customized procedures to align with our clients’ goals and service standards.

Our team members are local and familiar with our parking environments. Supplied with policies and a detailed photo library of each parking operation, our team is fully supported and empowered to respond to appeals and inquiries. All our frontline staff undergo conflict-resolution training, reinforced through semi-annual refresher sessions, ensuring they have the tools to manage complex customer interactions with professionalism and care.

Repairs & Maintenance

Our local technicians have lengthy service records, extensive experience, and are fully factory-trained and certified to complete any required work on a wide variety of parking software and hardware to provide ongoing service, preventative maintenance, and 24/7 on-call technical support. Our preventative maintenance program helps to avoid regularly occurring issues, ensuring downtime is minimized.

Our local Victoria and Nanaimo offices and depth of staff, ensures our clients’ parking systems are kept in optimum working order and inoperable equipment is minimized. We hold an extensive stock of parts as well as meters fully operational and ready for immediate installation should a meter be beyond the ability for quick on-site repair. 

With our local offices, our depth of staff, robust communications and dispatch systems, and dedicated management team, we are confident that real-world response times on Vancouver Island cannot be matched by any competitor.

Facility Maintenance

Through our expertise and wide range of services, we aim to meet the unique needs of every operation, large or small, and be a “one-stop shop” for our clients. Our comprehensive facility maintenance services include:

  • signage consultation, design, installation, and maintenance
  • speedbump, wheelstop, and curb installation
  • snow removal and salting
  • asphalt and concrete repair
  • line painting
  • painting, carpentry
  • lighting
  • overheight bar production, decaling, and installation
  • fencing repairs
  • landscaping
  • pressure washing
  • power sweeping and power scrubbing
  • cleaning, litter pickup, debris and waste removal, weeding, weed control
  • graffiti removal
  • gutter and catch basin inspection, repair and maintenance, power flushing
  • window cleaning
  • bicycle locker maintenance, bicycle rack repairs and installation
  • awning cleaning and powerwashing
  • bird and skateboarding deterrents
  • roof drain flushing
  • drainage pipe power flushing and cleaning
  • inspections (liability, lighting, safety, cleanliness, drainage, or any other general issues that may affect operations)
  • HAZMAT and oil spill response

PCI Compliance & Data Security, Payment Processing, Accounting, Controls, and Reporting

We provide our clients with end-to-end financial processing. banking solutions, and credit card processing. We process millions of credit card transactions per year. Because of our high volume of transactions, we hold the second highest level of Payment Card Industry (PCI) compliance. This requires that we perform advanced data security measures such as server and firewall penetration testing, encryption protocols, backups, Approved Scanning Vendors (ASV) monitoring, and a complete annual audit from a PCI Qualified Security Assessor.

One of the most important reasons for our success has been our concentration on systems that ensure that the revenue collected from our clients’ parking facilities is properly accounted for and submitted. We are an industry leader in systems and controls, ensuring that the revenue collected is properly accounted for and submitted. Our systems of controls (including segregation of duties, cash audits, equipment reports, clearing accounts, bank reconciliations, and internal audits) ensure that we provide the highest levels of integrity possible and that our clients receive all their revenue.

Developed over 40 years, SMART™, our propriety accounting and revenue controls software set us apart from other parking companies. Cloud-hosted, SMART is always up to date and reports are never “off by one” or “out of date.” In addition to SMART’s host of core reports, being in-house, we can fully customize SMART reporting to meet our clients’ needs. SMART integrates with a variety of parking equipment via an Application Programming Interface (API). This two-way interface eliminates duplicate entry and associated data entry errors, ensuring monthly parking access and revenue are 100% accurate.

Event Parking & Traffic Management

We have years of experience in handling complex and fast-moving event and traffic management operations and the depth of staff to ensure the operations are fully supported. 

Marketing & Facility Utilization Maximization

Achieving superior results from parking operations is about much more than technological initiatives. Our solutions include ongoing analysis of operations to maximize facility utilization through layout, signage, rates, and marketing initiatives. We have years of experience implementing custom advertising, marketing, branding, and promotional strategies and have delivered many successful campaigns to our clients. 

Transition of Services/Operations

We use proven project management systems and well-established protocols to plan, manage, and execute operational transitions and changes in service providers, regardless of complexity or scale. Our team has successfully transitioned hundreds of parking operations, including major equipment installations, multi-site service rollouts, and changes in service providers without disruption to customers.

Project Management & Consultation

Our management team brings over 200 years of combined parking management experience, with deep practical insight across every type of parking operation. Paired with our local knowledge and extensive familiarity with industry technologies and best practices, we provide unmatched support and strategic guidance to our clients.

We are continuously looking for ways to enhance performance and value. Our parking management services include proactive recommendations for improvements, informed by rate surveys, occupancy studies, operational observations, and marketing reviews. We regularly report our findings and suggestions to ensure each facility is operating at its highest efficiency and potential.

Funding & Financing

We offer a variety of options to our clients to fund parking infrastructure through purchase, lease, rent or deductions against monthly parking operating income.

Meet the Team Behind Our Service

Read about our amazing team and what makes us different in our delivery of parking management services.

Learn more about Robbins

Find answers in our FAQs

General FAQs

No. We are a parking management company, property owners hire us to manage their parking facilities.

f you are looking for daily parking, then please look at our ‘parking locator’. Here you can find all lots that offer daily parking. On the parking locater, you will also find all options for monthly parking.

We manage parking facilities on behalf of different property owners and every location is a separate entity so this is not possible.

We are committed to ensuring equipment is repaired as soon as possible. If you encounter out of order equipment, please let us know by calling 250-382-4411 ext. 3, and we will immediately dispatch a technician. Please leave your licence plate number to ensure you don’t receive a violation notice

No, unused time for paid parking will not be refunded.

While this should not happen on a regular basis, there are occasions when a lot may be full. If this is the case, please park on the next available Robbins lot, displaying your decal in the usual way and call our office so we may inform our patrol staff to ensure you do not receive a violation notice

Please note that some lots may not permit you to park with a permit from a different location. Please contact one of our Customer Service Representatives for details. For more details on Monthly Parking click here.

Robbins patrollers are notified of vehicles on a “tow list” (consisting of persistent violators with unpaid notices). When encountering a vehicle on the tow list patroller is alerted to, impounded or immobilize the vehicle.

Avoid being on this list by contacting us with any payment notice queries.

Please, please let us know about it. We will be happy to provide further explanation about the issuing of the violation notice. We really want to avoid unfairly written notices. You will find our agents courteous and understanding. For more information on appealing a notice, click here

If you enter the wrong plate in at a meter or on an app, contact us. and we can help you out. If it is after office hours, please call and leave a voicemail. If you get a payment notice during this time, let us know. In most cases, we will need to verify your payment, and then advise our patrol team.

Yes, you will need to pay for each stall. If you are in a lot that is ‘pay by licence plate’, then pay for a second stall with a different “dummy” plate number and place the receipt on your dash.

If you have purchased parking via the onsite meter, you will be prompted to enter your cell phone number, after payment. When your time is 20 minutes away from expiry, you will receive a text message to extend. You must extend before your time expires. Once your time has expired then you would need to purchase extra parking through HONK mobile. Please see our BC Ferries pages for more information, which are located under the Customer menu.

Most of our credit card machines will initially send out a pre-authorisation to your credit card provider to ensure there is sufficient credit available, once confirmed, it will then proceed to take the payment. Due to this process sometimes, it will take 3-5 days for the first pre-authorisation to drop off. Please monitor your statement for 5 days after the transaction is processed. If there is still there after this time, then please contact us, and we can look for you.

None of our cash meters give change.

Always give us a call with any thing related to the meters. If it is out of hours, leave the front desk a voicemail and we will call you back on our return. Any tickets you may receive can be reviewed at this time. If you have entered the correct amount of money, then do not put more money in.

Unfortunately, we do not have any lots that cater to campervans. RV’s or motorhomes.

Call us, and we can help you further. If it is out of hours, you can leave a message for our maintenance team, and we will contact you if needed.

Some of our lots offer EV parking. Currently they are –

You must pay for parking as usual at these lots.

Victoria has a city-wide housing crisis. We work with the City of Victoria and VicPD frequently to try and keep our lots safe.  Our maintenance team work both proactively and on call to attend to our lots. If you find there is anything of concern in your lot, contact us.

Most of our lots are 24/7, but please ensure to check the signage when parking. If it is a ‘customer only’ lot, then the lot is closed to the public when the stores are closed. For paid lots, there is usually a 24-hour rate, or a rate that begins for 5/6pm. Use HONK Mobile or PaybyPhone to check out the pricing and lot opening times.

License Plate Recognition (LPR) FAQs

Below are the answers to the most frequently asked questions about our new license plate recognition (LPR) system.

LPR is a method of patrolling with the use of a vehicle or device. The vehicle or device scans license plates in our managed lots or locations and compares with a list of valid plates, whether these are monthly or daily parkers.

We are slowly transitioning all lots over to LPR. This means that our monthly parkers move away from using a decal, and daily parkers ‘pay by plate’ in the lots. As all our lots are owned separately, we must gain landlord approval for each transition.

If you enter the wrong plate in at a meter or on an app, contact us. and we can help you out. If it is after office hours, please call and leave a voicemail. If you get a payment notice during this time, let us know. In most cases, we will need to verify your payment, and then advise our patrol team.

LPR utilizes a vehicle with an on-board computer and rooftop-mounted cameras to scan and photograph license plates in a geographic area. A photograph is taken when a license plate is detected, and the license plate photo is converted into data format. This data is cross-referenced with permit-holder data (license plate number/province, permit number, timestamp data) that has been securely uploaded to the on-board computer (laptop) from the existing database housed at Robbins. This system will the query the license plate database is also cross referenced with another database stored in Burnaby as a final check to determine if the suspected vehicle has purchased parking in the last few minutes. Permit-holder information is periodically updated throughout the day via the same secure connection, encrypted, to ensure permit-holder information on the laptop remains current. All data and photos on the laptop are automatically deleted at the end of the day via the vendor’s proprietary process.

LPR means that we eliminate the need to decals or tickets to be displayed in order to confirm you are a valid parker.

Monthly Parking FAQs

If you have a question about Robbins’ monthly parking service or are looking to arrange monthly parking, please check out the FAQ’s below.

To enquire about a monthly parking pass or to get a spot on the waitlist, please fill out our Monthly Parking Enquiry form below. We will get back to you shortly. Alternatively, give us a call (250-382-4411 in Victoria or 250-753-6789 in Nanaimo) and we can give you more information. Do not forgot to check our ‘parking locator’ for more information on each lot.

Our customer service representatives will arrange a time for you to pick them up at one of our offices in Victoria or Nanaimo. Our offices are open 8.30am-4pm Monday- Friday.  Decals can be mailed, but access cards or fobs cannot. A deposit is required for decals and access cards or fobs.

Yes. After cancelling your monthly parking pass, return your decal, access card and/or key fob within seven days and we will return your deposit ($30 for a decal; $30 for an access card; $50 for a key fob).

Damaged decal/key/card can be exchanged, at no charge to you. If you have lost the decal/key/card we will quickly issue you a new one – please note that a new deposit may be required.

After your parking application has been processed and you have paid the appropriate deposits, your monthly parking can start immediately (please note that your first bill may include some prorated charges). If you wish to begin on a different day, then just let us know. Each lot is different, but generally the latest you can start is the beginning of the following month.

To cancel your pass, contact us using the form below– please remember we need a one full calendar month’s notice to cancel your monthly parking pass (for example, to cancel monthly parking on August 31, you must provide notice on or before July 31).  Any payments taken prior to cancellation will no be refunded. We do not offer mid-month cancellations.

Unfortunately, no. Each Robbins’ lot and parkade is owned by a different company (we manage parking services on the behalf of our clients), meaning every location is run as a separate business.

In the rare occasion you cannot find a spot in your regular lot, please give our office a call (250-382-4411 ext 3 in Victoria or 250-753-6789 in Nanaimo). Our customer service representatives will direct you to the nearest lot, flagging your car in our system to ensure you do not receive an unfair violation notice.

You can find our Terms Conditions here.

Yes. After cancelling your monthly parking pass, return your decal, access card and/or key fob within seven days and we will return your deposit ($30 for a decal; $30 for an access card; $50 for a key fob).

Payment Notices FAQs

Please be advised: by paying a notice you accept the charge. Once a notice is paid, you cannot submit an appeal. No refunds will be issued.

Click here to pay online. 

If you are paying online, please enter your license plate without any extra characters. Only letters and numbers are valid.

If you are paying for a handwritten notice beginning with H or S then sometimes it takes a couple of business days to be entered into our system. When the notice has been entered it will be the original/reduced value, and the 72 hours will begin once it has been entered.

Please call our office if you need assistance.

Here are the numbers you can call to pay over the phone:

Victoria: 250-382-4439
Nanaimo: 250-753-6789
Toll-free: 1-866-382-4439

Monday to Friday, 8AM to 4PM

Payment Types: Visa, MasterCard, Amex, Visa Debit, Mastercard Debit.

Our offices are open between 8.30am-4pm Monday-Friday. We are closed on Stat holidays. We are located at 1102 Fort Street, Victoria and 373 Albert Street, Nanaimo.

Please send your payment to:

Robbins Parking Service Ltd.,
PO Box 427 Victoria Stn CSC,
Victoria, BC V8W 2N8

Payment Types: cheque, money order (payable to Robbins Parking Service)

DO NOT MAIL CASH. THE PAYMENT NOTICE MUST ACCOMPANY YOUR PAYMENT.

Appealing Payment Notices FAQs

Robbins is tasked with managing parking facilities and ensuring revenue is properly received and accounted for on behalf of our clients that own the properties. A crucial component to achieving compliance in self-park operations is providing patrol, enforcement, collections, and appeals, conducting each firmly, but fairly. Robbins works hard to ensure we keep this reputation with polices designed to gain compliance while being reasonable.

When speaking with one of our patrollers or our office customer service representatives, we ask that you treat them respectfully. This will help in dealing with your parking notice. Please note that the usual appeal time is 7 days after a parking notice is received. After this time, any appeals outcomes may be limited.

Below are a list of questions or payment notice reasons, which may help you understand why you received a ticket. If in doubt, reach out to us. 

Common mistakes when purchasing parking at the meter or mobile app are: Incorrect license plate, entering an “O” instead of a zero in your plate number, entering the wrong zone/lot, not displaying your receipt (if applicable). If you believe you were wrongly ticketed, please fill in the ‘contact us’ form below or call (866-382-4439) our office to appeal within 7 days of the notice issue date.

If you visit a timed lot multiple times in the day, the patroller will not know if you have left in between visiting. If this is the case and you have left the lot, please call or email our office to appeal.

Your permit must be clearly displayed on your rearview mirror or dash, please check when leaving your vehicle to ensure your permit is visible. If you are ticketed for this reason, please submit a photo of your parking pass through the ‘contact us’ box below to appeal.

At certain parkades, before the exit will no longer be staffed for the day, an attendant will issue parked vehicles an Honour Notice. This is a notice of parking charges; not a violation notice parking ticket. From your displayed ticket stub, the attendant will use the time you entered the lot to determine how much you owe in parking charges. If a ticket stub is not displayed, the attendant will charge you for the full day. If you believe the amount is incorrect, please submit a photo of your ticket stub through the ‘contact us’ box below for review.

On every notice, there is a pay by date near the bottom of the notice. If you are trying to pay after that date, the notice will increase to $80.00.  Please call our office if you wish to appeal this amount. Appeals are required within 7 days of receiving the notice.

If you are experiencing issues with the meter, please call our office to advise us of this at the time of your payment. There are notes on the signage near the meter to help.

When a notice is left outstanding for over 90 days, this notice may be sent to a third-party collection’s agency. If you are being contacted by them and do not recall having a parking notice, please call our office.

City of Victoria’s Street parking is free after 8 pm (please check with them for confirmed times). However, private parking lots managed by Robbins Parking, have pay parking is in effect 24/7, including holidays. Robbins lots may have a day rate that allows you to park until 6 pm. After this time, you will need to pay the hourly parking rate.

In most timed customer lots, there will be staff areas that require displayed a staff parking passes. Speak with your manager about your work’s parking policies and procedures. Staff are not entitled to park in the customer parking area. If the staff areas are full, staff must park off the lot. Staff parking terms are different for every lot.

HELP & SUPPORT

Real people.
Real answers.

From drivers with questions to property owners exploring new opportunities, our team is here to support you every step of the way. Visit our FAQs for quick answers—or connect with us directly if you’d like a hand.

FAQs/Contact us

Monthly Parking

Monthly parking made simple.

Get a reserved space with our monthly parking passes. Easy signup, flexible terms, and convenient billing designed for your lifestyle.

Sign up today

Our team

The leadership driving our success

Our exceptionally knowledgeable management team boasts over 200 years of combined international experience in parking management. Our management team provides innovative initiatives, a boutique approach, and extensive experience. However, it is through our passion for parking and our truly hands-on management that we shine. Because of this, we are confident that Robbins can provide each of our clients with the best parking management services available, delivering the highest customer service and maximizing long-term yields.

Our staff

The dedicated team behind our operations

With an uncompromising passion for quality and continual improvement, we empower our team to provide creative and innovative solutions that maximize value. Through adherence to our core values, we create a dynamic culture that ensures the long-term health of the company and our people. We have long understood that on-site staff act as representatives of the organizations and facilities that they serve. 

We take great pride in our staff. Our robust and tailored training programs and supervision ensure our employees are not only exceptionally knowledgeable but are also engaged and empowered, allowing them to deliver the highest levels of customer service in the industry.

  • Operational and technical training 
  • Customer service training
  • Conflict resolution training
  • Sensitivity training
  • On-the-job training

In addition to being thoroughly trained to meet their duties, all our employees are also supplied with uniforms, equipment, tailored and detailed policy manuals with the procedures, polices, sensitivities and nuances of each parking operation we manage. 

our Experience

Parking management companies are not all the same.

Robbins offers truly elevated and unique parking management services.

With over 60 years in business and a management team bringing more than 200 years of combined industry experience, Robbins manages parking operations across 150+ facilities on Vancouver Island, overseeing more than $30 million in annual revenues. Supported by 120 local employees and extensive international expertise, we offer the proven capability, practical insight, and operational strength to manage parking operations of any scale or complexity.

Parking is hands-on, boots-on-the-ground work. Our senior management team cut their teeth in the industry and has deep knowledge of parking. Of course, we also hire from outside the industry, but our newer team members benefit from our senior management team’s vast experience and are imbued with valuable parking management fundamentals. Foremost, that means rolling up our sleeves, walking properties, and seeing firsthand how a parking facility is operating.

We truly love parking! For us, parking is an operations puzzle, and we thrive on tailoring solutions to each facility’s unique needs and challenges while balancing elements like customer service, technology integration, revenue maximization, enforcement, and collections protocols. Balancing all these elements, and so many more, requires deep understanding, experience, and passion.

We strive to align our interests with those of our clients. We do not pit our interests against our clients’. We succeed when our clients succeed.

We are an honest, reliable, hard-working team. We do not overpromise, then underdeliver. We never leave our parking operations under-patrolled, unmanaged, or forgotten. We know our long-term success comes from doing what is right and working in our clients’ best interests. And we wouldn’t have it any other way.

We value honest communication and personalized customer service. Our history of high customer satisfaction speaks to that. We truly believe in enhancing customer experience and safety. We also work hard in creating a healthy, engaging, and empowered workplace.

We value honest communication and personalized customer service. Our history of high customer satisfaction speaks to that. We truly believe in enhancing customer experience and safety. We also work hard in creating a healthy, engaging, and empowered workplace.

Airport Parking

Choose an airport to view parking rates, payment details, and directions.

Nanaimo Airport
(YCD)

Lot 367 
3350 Spitfire Way, Cassidy,
BC V0R 1H0

Learn more

Comox Valley Airport
(YQQ)

Lot 372 
1250 Knight Rd, Comox,
BC V9M 4H2

Learn more

BC Ferries Terminal Parking

Select a terminal for parking information, including rates, how to pay, and directions to the lot.

Swartz Bay

11300 Patricia Bay Highway, Sidney

Long Term- Lot 294
Short Term- Lot 295

Learn more

Departure Bay

680 Trans-Canada Highway, Nanaimo

Long Term- Lot 415
Short Term- Lot 416

Learn more

Duke Point

Duke Point Highway, Nanaimo, V9X- 1H6

Long Term- Lot 417
Short Term- Lot 418

Learn more

Langdale

1376 Port Mellon Highway, Langdale

Lot 419

Learn more

Little River

300 Ellenor Road, Comox, BC V9M 4B3

Lot 398

Learn more